TIM Brasil

E-Commerce Operations Professional

TIM Brasil

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Update product information on the e-commerce platform, ensuring accuracy and speed in product listings;
  • Operate content management systems (CMS) to update offers, campaigns and commercial terms;
  • Manage the e-commerce platform, activating catalog SKUs and performing manual adjustments when necessary;
  • Identify opportunities for automation and optimization to increase efficiency in offer updates;
  • Analyze customer behavior data to generate insights that support strategic decisions;
  • Structure and consolidate data into management reports and performance dashboards;
  • Apply CRM best practices to communication sends, ensuring relevance and personalization;
  • Develop and monitor relationship journeys (customer lifecycle flows) and contribute to seasonal and multichannel campaign strategy;
  • Support process automation to achieve scale and operational consistency;
  • Validate email, SMS and WhatsApp sends, ensuring correct segmentation and execution;
  • Plan and execute A/B tests, evaluate results and propose continuous improvements.

Requirements

  • Professional with experience in CRM operations;
  • Knowledge of the delivery funnel for transactional communications via email, SMS and WhatsApp;
  • Familiarity with Agile methodologies and frameworks;
  • Degree or background in Business Administration, Social Communication, Engineering, Economics or related fields.
Benefits
  • Flexible Benefits Program
  • Medical and Dental Insurance *
  • Medication Benefit *
  • Wellhub (formerly Gympass) *
  • Meal and/or Food Allowance
  • Financial Wellbeing Program
  • Private Pension Plan
  • Company mobile phone with unlimited data and voice allowance
  • Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
  • Online English course extendable to one family member or friend
  • Internal Training and Development Program
  • Profit-Sharing
  • "My First Benefit" - financial support for children up to 2 years old
  • Daycare reimbursement (for parents)
  • Flexible work models and schedules
  • Happy Day - day off during your birthday month
  • Extended leave for maternity, paternity, marriage and adoption
  • Commuter Allowance (Vale Transporte)
  • And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM operationsdata analysisA/B testingprocess automationcontent management systemse-commerce managementcustomer behavior analysisperformance dashboardscatalog managementsegmentation
Soft skills
strategic decision makingcommunicationrelationship managementoptimizationpersonalizationcollaborationproblem solvingattention to detailadaptabilitycreativity