TIM Brasil

Relationship Consultant – Residential Solutions, Person with Disabilities

TIM Brasil

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Responsible for ensuring the best customer service journey (inbound contact or through specific platforms).
  • Responsible for welcoming, handling, resolving, and communicating with customers (outbound contact and/or via email and messaging apps).
  • Provide customer service (external and internal) aimed at ensuring the best customer journey, with the objective of turning complainants into satisfied customers reflected in the satisfaction score.
  • Interpret consumer complaints and work on correcting root causes.
  • Formalize the handling of requests clearly and concisely, ensuring understanding by customers (external/internal).
  • Ensure adherence (achievement of targets) to operational and business KPIs, maintaining attainment of proposed goals.
  • Use tools (technical and registration systems) and platforms used in service to consult and record information.
  • Collaborate with internal teams via messaging apps, email, and phone to resolve customer issues.

Requirements

  • High school diploma (completed).
  • Experience using computer tools and Microsoft Office suite (at least intermediate level).
  • Experience working in customer service areas; experience with critical customers (escalation/appeals channels) is a plus.
  • Basic math skills.
Benefits
  • Medical and Dental Assistance *
  • Medication Benefit *
  • Gympass *
  • Food and/or Meal Allowance
  • Transportation Voucher
  • Private Pension Plan
  • Mobile phone with unlimited internet and voice allowance
  • Online English course extendable to one family member or friend
  • Internal Training and Development Program
  • Profit-Sharing
  • "Meu Primeiro Benefício" – Assistance for children up to 2 years old
  • Daycare reimbursement (for parents)
  • Flexible work models and schedules
  • Happy Day – day off during your birthday month

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecomplaint resolutionroot cause analysisKPI achievementbasic math skills
Soft skills
communicationcollaborationproblem-solvingcustomer journey focus
Certifications
high school diploma