Collection Professional – Senior Consultant
TIM Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
BigQueryCloudGoogle Cloud PlatformSQL
About the role
- Responsible for ensuring the development and management of the technical infrastructures required for collections activities
- Control all processes across the Collections chain
- Manage billed accounts vs. collection actions
- Audit all actions within the collections communication flows (dunning ladder)
- Control the No-Dunning process
- Execute SOX controls for the Collections chain
- Analyze ANATEL complaints
- Oversee the entire credit reporting/blacklisting process
- Develop reports to enable better control of the collections lifecycle
- Participate in War Room sessions with IT
- Automate processes and reports
- Prepare executive presentations
- Segment contact lists by profile and by objectives for multichannel actions
- Analyze performance across different collections contact channels
- Monitor metrics such as open rate, clicks, conversions and bounces/opt-outs
- Generate insights based on collected data
Requirements
- Power BI and SQL (preferably Google Cloud Platform/BigQuery)
- Bachelor’s degree required in Business Administration, Economics, Statistics, Engineering, Data Science, or related fields
Benefits
- Health and Dental Insurance *
- Medication Benefit *
- Gympass *
- Meal and/or Food Allowance
- Transportation Allowance
- Private Pension Plan
- Company mobile phone with unlimited data and voice plan
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" - Childcare support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - day off during your birthday month and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPower BIdata analysisreport developmentprocess automationperformance monitoringexecutive presentation preparationcollections managementSOX controlscredit reporting
Soft skills
analytical skillscommunication skillsorganizational skillsleadershipproblem-solvingcollaborationattention to detailstrategic thinkingtime managementadaptability