Tilt (formerly Empower)

Senior Product/User Researcher – Contract

Tilt (formerly Empower)

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75 - $100 per hour

Job Level

Senior

About the role

  • Research program development
  • Establish research philosophy, standards, and best practices across the organization
  • Define frameworks, templates, and governance that improve rigor and mitigate bias in research execution
  • Educate product, design, and PM teams on research methodology, interpretation, and appropriate application
  • Build scalable research infrastructure including participant recruitment, insight synthesis, and knowledge management
  • Continuous rolling research program
  • Own and operate a continuous rolling research program enabling ongoing user feedback across product development
  • Partner with teams to intake research needs and translate them into structured, methodologically sound test plans
  • Recruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexity
  • Synthesize findings into actionable insights that inform product direction and design decisions
  • Maintain a sustainable research rhythm that balances responsiveness with depth and methodological rigor
  • Mixed-methods research execution
  • Determine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative research
  • Conduct interviews, usability testing, concept validation, surveys, diary studies, and experiments
  • Ensure research rigor, bias mitigation, and methodological clarity across studies
  • Strategic research initiatives
  • Define and lead longer-term research programs to deepen understanding of users, behaviors, and mental models
  • Manage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approval
  • Drive synthesis across studies to develop durable user insights and profiles that guide product strategy

Requirements

  • Senior-level experience in product/UX research within digital product organizations
  • Demonstrated ability to establish research practices in environments without mature research infrastructure
  • Strong mixed-methods expertise with clear judgment on methodology selection
  • Experience operating continuous or rolling research programs
  • Deep understanding of research rigor, bias mitigation, and insight synthesis
  • Ability to elevate organizational research literacy and coach non-researchers on best practices
  • Strong partnership with design and product leadership
  • Comfortable operating with high autonomy, ambiguity, and program ownership.
Benefits
  • Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
  • Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
  • Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
  • Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
  • Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
  • Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mixed-methods researchqualitative methodologiesquantitative methodologiesusability testingconcept validationsurveysdiary studiesexperimentsinsight synthesisresearch execution
Soft Skills
research literacycoachingpartnershipautonomyambiguity managementprogram ownershipjudgmentcommunicationleadershipcollaboration