Product Manager – Enterprise Restaurant E-Commerce Tools

Tillster

Product Manager for enterprise restaurant e-commerce tools at Tillster. Leading product strategy, roadmap, and execution to enhance digital ordering operations.

Posted 5/29/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
Drive customer journey mapping, usability testing, and workflow optimization initiatives
Build and enhance enterprise tooling for: Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs
Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
Support go-to-market readiness through documentation, training, product positioning, and rollout planning
Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Requirements

What you’ll need

3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology
Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations
Strong understanding of enterprise operational workflows and multi-tenant SaaS environments
Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms
Strong analytical and data-driven decision-making skills
Excellent communication, prioritization, and cross-functional collaboration skills
Experience working directly with enterprise customers and operational stakeholders.
Preferred: Restaurant, hospitality, food service, or digital ordering experience
Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations
Experience with customer journey mapping, usability testing, and workflow optimization
Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement
Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms

Benefits

Comp & perks

Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
Holidays: The company observes ten (10) paid holidays per calendar year.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

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Hard Skills & Tools

product managementB2B SaaSenterprise platformse-commercerestaurant technologyAPIsintegrationsdata analyticsworkflow optimizationcustomer journey mapping

Soft Skills

analytical skillsdata-driven decision-makingcommunicationprioritizationcross-functional collaboration