Senior Product Manager – AI, Intelligent Ordering Platforms

Tillster

Product Manager leading the evolution of AI-enabled ordering platforms for Tillster. Transforming restaurant engagement through machine learning and innovative customer interactions.

Posted 5/14/2026full-timeSan Diego • California • 🇺🇸 United StatesSenior💰 $135,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and execute product strategy for AI-powered ordering, engagement, and operational tools
Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
Identify and deliver AI-driven product opportunities, including personalization and recommendation engines, predictive ordering, intelligent customer engagement
Design and implement Agentic AI workflows
Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
Define and track AI product KPIs
Act as the voice of the customer while balancing technical feasibility and business priorities
Lead prioritization across stakeholders and align teams on roadmap and execution
Communicate product vision, progress, and outcomes to executive leadership
Foster a culture of innovation, experimentation, and continuous improvement.

Requirements

What you’ll need

5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environment
Proven track record of delivering end-to-end products from concept to launch
Strong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant Platforms
Deep understanding of Agile/Scrum methodologies and product development best practices
Experience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)
Familiarity with Agentic AI concepts and autonomous workflow design
Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world products
Strong grasp of APIs, data flows, system integrations, and cloud-based architectures
Customer-obsessed with a focus on delivering high-quality, impactful experiences
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Ability to balance strategy and execution in a dynamic, fast-moving environment
Excellent communication skills with the ability to influence at all levels of the organization
Nice to Have: Experience with AI copilots or autonomous agents in production environments, Exposure to voice AI, conversational commerce, or digital assistants, Familiarity with vector databases, embeddings, or semantic search, Background in restaurant technology, digital ordering, or POS-integrated platforms.

Benefits

Comp & perks

Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
Holidays: The company observes ten (10) paid holidays per calendar year.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

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Hard Skills & Tools

product strategyproduct lifecycle managementAI-driven product developmentAgile methodologiesScrumAI/ML-powered productsNLPpredictive analyticsAPIscloud-based architectures

Soft Skills

analytical skillsproblem-solving skillscommunication skillscustomer obsessionstrategic thinkingexecution balanceinfluencing skillsinnovationexperimentationcontinuous improvement