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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and execute product strategy for AI-powered ordering, engagement, and operational tools
- Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
- Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
- Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
- Identify and deliver AI-driven product opportunities, including personalization and recommendation engines, predictive ordering and dynamic upsell, intelligent customer engagement (chat, voice, and digital assistants)
- Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
- Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
- Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
- Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
- Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
- Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
- Act as the voice of the customer while balancing technical feasibility and business priorities
- Lead prioritization across stakeholders and align teams on roadmap and execution
- Communicate product vision, progress, and outcomes to executive leadership
- Foster a culture of innovation, experimentation, and continuous improvement
Requirements
What you’ll need- 5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environment
- Proven track record of delivering end-to-end products from concept to launch
- Strong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant Platforms
- Deep understanding of Agile/Scrum methodologies and product development best practices
- Experience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)
- Familiarity with Agentic AI concepts and autonomous workflow design
- Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world products
- Ability to collaborate effectively with Engineering and Data Science teams on technical solutions
- Strong grasp of APIs, data flows, system integrations, and cloud-based architectures
- Customer-obsessed with a focus on delivering high-quality, impactful experiences
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Ability to balance strategy and execution in a dynamic, fast-moving environment
- Excellent communication skills with the ability to influence at all levels of the organization.
Benefits
Comp & perks- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
- Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-powered product strategyproduct lifecycle managementAgile methodologiesScrumAI/ML product developmentrecommendation systemsnatural language processing (NLP)predictive analyticsAPIscloud-based architectures
Soft Skills
collaborationanalytical skillsproblem-solvingcommunicationcustomer obsessionstrategic thinkinginfluenceinnovationexperimentationcontinuous improvement