Operations Account Manager – Bi-Lingual Spanish, English

Tillster

Operations Account Manager managing operational execution and reporting for high-value accounts in Latin America. Collaborating with cross-functional teams to ensure customer satisfaction and operational excellence.

Posted 5/8/2026full-time🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support high-quality execution of account operations, pilots, and deployments
Maintain accurate reporting, project tracking, and customer communications
Proactively identify risks, blockers, and opportunities within assigned accounts
Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
Track customer feedback, issues, and action items, and escalate appropriately
Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
Maintain project plans, trackers, and status update decks for internal and customer use
Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
Maintain Customer Relationship Scorecards and operational performance metrics
Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
Support internal leadership reporting by consolidating data and insights from assigned accounts
Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts.
Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement.

Requirements

What you’ll need

Bachelor’s degree required
5-7 years of direct experience in account management, project management, operations, or program coordination to support large-scale implementation projects
Fluent in both English and Spanish (written and verbal) — required
Exposure to digital, SaaS, retail technology, QSR, or restaurant environments preferred
Strong organizational and project-tracking skills with high attention to detail
Proficient in MS Excel & PowerPoint and Asana for tracking, analysis, and reporting
Experience leveraging AI productivity and analytics tools to improve reporting, customer communication, workflow automation, and operational efficiency is strongly preferred.
Comfortable utilizing modern AI-enabled business tools to support faster decision-making, customer insights, and scalable account management processes.
Clear written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative, team-oriented mindset with strong ownership and accountability
Curious and data-driven, with a desire to learn and continuously improve
Comfortable working cross-functionally and taking direction from senior leaders

Benefits

Comp & perks

Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
Holidays: The company observes ten (10) paid holidays per calendar year.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject managementoperationsprogram coordinationdata analysisreportingworkflow automationcustomer communicationKPI analysisrevenue growth tracking

Soft Skills

organizational skillsattention to detailclear communicationability to manage prioritiescollaborative mindsetownershipaccountabilitycuriositydata-drivenadaptability

Certifications

Bachelor’s degree