Implementation Consultant

Tillo

Implementation Consultant managing onboarding projects and ensuring efficient setups for clients on the Tillo platform. Collaborating with internal teams to maintain customer satisfaction in a fast-paced environment.

Posted 5/7/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a large number of different onboarding projects at the same time.
Own the Onboarding process from start to finish, including maintenance of the Onboarding Pipeline and ensuring all information is accurate and up to date.
Ensuring all stakeholders are kept up to date with project deliverables and timelines.
Ensure all actions are completed in a timely and efficient manner.
Work with retailers to ensure brand approvals are secured as efficiently as possible to help our Partners quickly achieve value.
Liaising with internal teams to find solutions to customer issues.
Reporting on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive.
Maintaining Supplier documentation to ensure we always have up to date information on how to contact, escalate issues and onboard new products.

Requirements

What you’ll need

Strong relationship building skills - able to liaise at all levels both externally and internally
2 years experience managing professional services or onboarding projects
Proactive approach at all times, takes ownership of tasks and shows initiative to find resolutions.
Excellent problem solving skills.
Curious to learn about all aspects of the company and gift card industry
Knowledge of various systems/applications: Jira, Zendesk, Asana.
Highly organized and able to manage and prioritize multiple streams of tasks.
Excellent communicator - written and verbal.
Attention to Detail. Always striving for accuracy across systems.
Able to deal with ambiguity in a fast paced environment.

Benefits

Comp & perks

Flexible healthcare plan including, medical, dental and vision
20 days PTO per annum (plus an additional day for your birthday 🎂)
401(K) - up to 3% match
Employee Incentive Scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Team Learning & Development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementonboarding managementproblem solvingrelationship buildingattention to detail

Soft Skills

proactive approachinitiativecommunicationorganizational skillsability to deal with ambiguity