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Tillo

Account Manager

Tillo

. Own the day-to-day management of a portfolio of APAC client accounts .

Posted 4/20/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Own the day-to-day management of a portfolio of APAC client accounts
  • Prepare performance updates, reporting and support account review activity
  • Coordinate campaigns, promotions and account initiatives end-to-end
  • Act as a primary point of contact for client queries and operational issues
  • Resolve support requests independently and escalate where appropriate
  • Work cross-functionally with product, operations and finance teams to troubleshoot issues
  • Support onboarding activity and delivery across new and existing accounts
  • Partner closely with the Head of APAC to progress regional priorities and initiatives
  • Track progress across key activities and ensure strong follow-through
  • Identify opportunities to improve client engagement, performance and retention
  • Maintain accurate CRM records and internal documentation
  • Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones

Requirements

What you’ll need
  • 1–3 years experience in account management, customer success, client support or operations
  • Confidence communicating with clients and managing relationships day-to-day
  • Strong organisational skills and attention to detail
  • Ability to manage multiple priorities in a fast-moving environment
  • A proactive mindset with a bias towards ownership and follow-through
  • Comfort working independently while staying closely aligned with a distributed global team
  • Interest in working in a startup or scale-up environment
  • Experience using CRM platforms such as Salesforce or HubSpot is helpful but not essential

Benefits

Comp & perks
  • 26 days holiday per annum (plus an additional day for your birthday 🎂)
  • Retirement Fund (12%)
  • Wellbeing Benefit ($50)
  • Employee Incentive Scheme
  • Top spec equipment including laptop, mouse, keyboard, monitor
  • Anniversary gifts
  • Team Learning & Development budget

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient supportoperationsCRM management
Soft Skills
communicationrelationship managementorganizational skillsattention to detailproactive mindsetownershipfollow-throughindependencecollaboration