Account Manager

Tillo

Account Manager supporting delivery across APAC for Tillo, a leader in rewards and incentives. Responsible for client management, operational execution, and collaboration with global teams.

Posted 4/20/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the day-to-day management of a portfolio of APAC client accounts
Prepare performance updates, reporting and support account review activity
Coordinate campaigns, promotions and account initiatives end-to-end
Act as a primary point of contact for client queries and operational issues
Resolve support requests independently and escalate where appropriate
Work cross-functionally with product, operations and finance teams to troubleshoot issues
Support onboarding activity and delivery across new and existing accounts
Partner closely with the Head of APAC to progress regional priorities and initiatives
Track progress across key activities and ensure strong follow-through
Identify opportunities to improve client engagement, performance and retention
Maintain accurate CRM records and internal documentation
Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones

Requirements

What you’ll need

1–3 years experience in account management, customer success, client support or operations
Confidence communicating with clients and managing relationships day-to-day
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-moving environment
A proactive mindset with a bias towards ownership and follow-through
Comfort working independently while staying closely aligned with a distributed global team
Interest in working in a startup or scale-up environment
Experience using CRM platforms such as Salesforce or HubSpot is helpful but not essential

Benefits

Comp & perks

26 days holiday per annum (plus an additional day for your birthday 🎂)
Retirement Fund (12%)
Wellbeing Benefit ($50)
Employee Incentive Scheme
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Team Learning & Development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successclient supportoperationsCRM management

Soft Skills

communicationrelationship managementorganizational skillsattention to detailproactive mindsetownershipfollow-throughindependencecollaboration