TigerData (creators of TimescaleDB)

Database Support Engineer

TigerData (creators of TimescaleDB)

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudDockerGoGoogle Cloud PlatformKubernetesNoSQLPostgresPythonSQL

About the role

  • Provide technical support to customers experiencing database and platform issues
  • Translate complex technical concepts into clear, actionable guidance
  • Collaborate with customers to understand their use cases and optimise their implementations
  • Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
  • Be a trusted advisor to customers and help them succeed
  • Manage customer cases from beginning to end.
  • Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
  • Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
  • Analyse complex query execution plans and resolve performance bottlenecks
  • Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
  • Investigate issues across the full stack — from application layer to database internals
  • Integrate and troubleshoot platform features

Requirements

  • Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
  • Proficiency in CLI — Comfortable in command-line
  • SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
  • Performance analysis — Reading logs, metrics, and identifying bottlenecks
  • Experience with TimescaleDB, other relational databases
  • Background in customer-facing technical roles
  • Curiosity or experience with AI in databases
  • Ability to learn quickly across diverse technical domains
  • Strong communication skills — you can explain technical concepts clearly.
Benefits
  • Flexible PTO and comprehensive family leave
  • Fridays off in August 😎
  • Fully remote opportunities globally
  • Stock options for long-term growth
  • Monthly WiFi stipend
  • Professional development and educational resources 📚
  • Premium insurance options for you and your family (US-based employees)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PostgreSQLTimescaleDBSQLquery optimisationindexing strategiesexecution plansPL/pgSQLperformance analysiscomplex queriescommand-line interface (CLI)
Soft Skills
communication skillscustomer-facingproblem-solvingcollaborationcuriosityability to learn quicklytechnical guidancetrust advisor