Support Engineer

• Act as the first point of contact, responding to a high volume of support tickets via email, phone and chat
• Exceed customer expectations by providing timely responses and creating a positive experience
• Own support escalations & bugs - troubleshooting, gathering facts, and replicating issues before escalating to R&D
• Prioritize urgent requests by responding to them in adherence to our SLAs
• Assist customers with general support inquiries including login, user management, messaging, and settings requests
• Maintain meticulous records of your troubleshooting efforts in Salesforce
• Contribute to the TigerConnect Community and knowledge base by authoring articles while resolving customers' technical issues
• Aim to become a Subject Matter Expert across advanced premium features and API integrations
• Take on special projects and additional duties as needed

Technical Support Specialist II

Technical Support Engineer

Technical Support Engineer, Paygo