Associate Customer Success Manager

TigerConnect

. Serve as the primary contact for a portfolio of enterprise sub-accounts and mid-sized customers, building trusted relationships with stakeholders across clinical, IT, and end-user teams.

Posted 5/17/2026full-timeMexico City • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for a portfolio of enterprise sub-accounts and mid-sized customers, building trusted relationships with stakeholders across clinical, IT, and end-user teams.
Conduct regular check-ins and success meetings to understand customer goals, ensure satisfaction, and maintain detailed account records in platforms like Salesforce or Gainsight.
Support Senior CSMs by managing deliverables, preparing Business Value Review materials, and handling operational tasks for strategic accounts.
Collaborate with customers and Senior CSMs to build and execute measurable success plans, monitoring progress and escalating risks as needed.
Drive product adoption by conducting onboarding for smaller accounts and delivering customized training resources to optimize usage and workflows.
Identify underutilized features and proactively recommend ways for customers to gain more value from the platform.
Serve as the first line of support for account-related issues, coordinating resolutions and mitigating churn risk through early detection of at-risk accounts.
Partner on renewal prep and expansion strategies by gathering usage metrics, demonstrating ROI, and identifying upsell opportunities.
Share customer insights with internal teams to inform product improvements, marketing efforts, and overall customer experience.
Contribute to customer advocacy efforts through the creation of case studies, best-practice content, and participation in cross-functional planning.

Requirements

What you’ll need

Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent experience.
2+ years in customer success, account management, or a related field, preferably in SaaS or healthcare technology.
Familiarity with clinical workflows, healthcare IT environments, or HIPAA compliance is a plus.
Comfort working with SaaS platforms and customer success tools like Salesforce, Gainsight, or similar.
Ability to analyze usage data and generate actionable insights.
Strong relationship-building abilities, with excellent written and verbal communication skills.
Comfort presenting to small groups and leading customer discussions.
Analytical mindset with a proactive approach to identifying and resolving issues.
Detail-oriented and organized, with the ability to manage multiple accounts and tasks simultaneously.
Eager to learn and adapt in a fast-paced, collaborative environment.
Motivated to develop expertise in customer success and healthcare technology.

Benefits

Comp & perks

Join us in our prime office space in the heart of Mexico City's Reforma area;
Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance , grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisusage metricsonboardingtraining resourcesrisk identificationrenewal preparationupsell strategiescase study creation

Soft Skills

relationship-buildingwritten communicationverbal communicationpresentation skillsanalytical mindsetproactive problem-solvingdetail-orientedorganizational skillsadaptabilitycollaboration