Tiger Resourcing Group

IT Support

• Take ownership of end-to-end delivery across IT workstreams, ensuring technology foundations are implemented effectively and on time.
• Lead deployment of core infrastructure including systems, networks, cloud services, and supporting tooling.
• Execute technical projects across architecture, networking, cloud, security, and infrastructure with minimal oversight.
• Design and implement scalable, secure cloud-based solutions using AWS and/or Azure.
• Support hybrid infrastructure models where required.
• Ensure cloud environments are resilient, appropriately governed, and optimised for long-term performance.
• Architect and implement network infrastructure including LAN/WAN, VPNs, firewalls, load balancers, segmentation, routing and switching.
• Oversee design, setup, and operation of data centre infrastructure, including servers, storage, virtualisation and DR/BCP.
• Ensure IT solutions align with operational requirements in service-led, process-heavy settings.
• Maintain alignment with security best practices and compliance expectations relevant to operational/transaction-based environments.
• Assess existing environments, identify gaps, and implement improvements.

Senior IT Specialist

Operations

• Lead and continuously improve all IT operations capabilities, including:
• Help Desk (Level 1 & 2)
• IT Service Management (ITIL-aligned)
• Network Services
• IT Infrastructure & End User Computing
• Information Security & operational risk controls
• Build a high-performing, service-focused team and culture with clear accountability.
• Ensure robust coverage for operationally critical environments, including shift-based or call-centre aligned support needs.
• Partner with Operations leadership to understand workflows and ensure IT service models enable performance and customer experience.
• Develop and execute an IT operations strategy focused on consolidation, standardisation, and scalable service models.

Senior IT Specialist

Director of Technology Operations