Senior Manager – Omnichannel, Commercial Pharma

Tiger Analytics

full-time

Posted on: 3/31/2026

Location Type: Remote

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About the role

Lead end-to-end delivery of data science and advanced analytics solutions in the commercial pharma domain.
Design and implement Next Best Action (NBA) models to optimize customer engagement and decision-making.
Develop and scale omnichannel analytics frameworks, integrating data from multiple touchpoints (CRM, digital, field, marketing).
Partner with business stakeholders (Sales, Marketing, Market Access) to translate business problems into analytical solutions.
Drive customer segmentation, targeting, personalization, and campaign optimization strategies.
Build predictive models (propensity, churn, response, uplift modeling) to enhance commercial performance.
Oversee data pipelines, model deployment, and monitoring in production environments.
Mentor and lead a team of data scientists and analysts.
Collaborate with data engineering teams to define data architecture, data quality standards, and governance frameworks for analytics use cases.
Ensure alignment with regulatory and compliance standards within pharma.

10–15+ years of experience in Data Science / Advanced Analytics, with strong exposure to commercial pharma.
Proven experience in building and deploying Next Best Action (NBA) or recommendation systems.
Strong understanding of omnichannel engagement, including CRM (e.g., Veeva), digital marketing, and field force data.
Hands-on expertise in Python / R / SQL, and ML frameworks (scikit-learn, TensorFlow, etc.).
Experience with cloud platforms (AWS, Azure, or GCP).
Strong knowledge of pharma datasets such as claims, prescriptions (Rx), EMR, and patient-level data.
Experience in customer analytics, segmentation, targeting, and campaign measurement.
Excellent stakeholder management and client-facing experience
Experience with GenAI / AI-driven personalization in pharma.
Prior consulting experience or working in a fast-paced client environment.

Benefits

Significant career development opportunities exist as the company grows.
Unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data scienceadvanced analyticsNext Best Action (NBA) modelspredictive modelingPythonRSQLmachine learning frameworkscloud platformscustomer analytics

Soft Skills

stakeholder managementclient-facing experiencementoringleadershipcollaboration