Tietoevry

Telco Engineer

Tietoevry

full-time

Posted on:

Location Type: Remote

Location: Bulgaria

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About the role

  • Provide L1 network support activities for voice and mobile services 24x7
  • Ensure re-active repair activities with customers, suppliers and third parties worldwide
  • Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
  • Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
  • Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Requirements

  • Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
  • 3+ year of experience in the operation of mobile or fixed networks as an engineer
  • Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
  • Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
  • Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
  • Knowledge of Network KPIs, analysis of statistics and reports
  • Good written and spoken English.
Benefits
  • Professional growth
  • Meaningful projects
  • Open culture
  • Outstanding work-life balance
  • Flexible hybrid work model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GSM NW structureSignalling in GSM networksMTPISUPSIPSCCPTCAPIP networksfraud preventionnetwork KPIs
Soft Skills
communicationcustomer complaint resolutionproblem-solvingdecision-making
Certifications
Bachelor’s degree in Computer ScienceMaster’s degree in Computer ScienceBachelor’s degree in ITMaster’s degree in ITBachelor’s degree in TelecomMaster’s degree in Telecom