Manager

• End-to-end responsibility for customer deliveries, including coordination with internal teams, suppliers, and customers.
• Ensure accurate system registrations and handle escalations related to service delivery.
• Identify and recommend improvements to existing processes and systems to enhance delivery performance.
• Distribute tasks and responsibilities to internal stakeholders involved in the delivery process.
• Monitor the status of each order by maintaining regular communication with all parties.
• Provide proactive status updates to customers, addressing any deviations from the expected timeline.
• Follow up on internal tasks and ensure their timely completion.
• Accurately register service components in internal support systems.
• Coordinate field engineers for onsite activities, testing, and service activation.
• Lead troubleshooting efforts with internal teams and suppliers when needed.
• Send customer documentation as outlined in Arelion’s delivery processes.
• Collect, validate, and store test protocols.
• Manage and order local tails, cross-connects, and CPE with suppliers.
• Escalate any issues that could impact the committed Ready-For-Service (RFS) date.
• Manage Early Life Support (ELS) for newly delivered services.
• Support Sales during customer meetings on delivery-related topics.

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