Tieto

Network Engineer

• Report to the Messaging Value Stream Agile Master
• Provide second-line support for SMS, MMS, and SMS Firewall services
• Review internal and external operational processes to optimize repair efficiency
• Identify improvement opportunities and follow up on improvement actions
• Lead the repair team squad by managing, steering, and coordinating team activities when required
• Monitor network and service availability and quality
• Perform proactive and reactive maintenance actions
• Work with Customer Care to identify and resolve customer-reported problems
• Perform incident management activities and planned works
• Cooperate with vendors, monitor their performance, and ensure proper service delivery
• Participate in new services implementation and network rollout projects with engineering teams
• Take part in guard duty services

Senior Network Engineer – Messaging