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About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and live chat.
- Provide information about products and services.
- Resolve customer complaints and issues promptly and with empathy.
- Collaborate with team members to improve the customer experience.
- Participate in training sessions and team meetings.
- Assist with additional customer service projects as needed.
- Provide excellent customer service to Tianshi’s networks across Europe via online and offline channels.
- Organize, prepare for, and actively participate in events, meetings, and training sessions.
Requirements
What you’ll need- Excellent command of German (C1) and strong English skills, both written and spoken.
- Strong communication skills and proficiency in Excel.
- Strong online and offline marketing skills.
- Active, motivated team player with the ability to work independently.
- Proficient with MS Office (PC skills).
Benefits
Comp & perks- Office with excellent public transport connections.
- Dynamic, international working environment.
- Opportunity to contribute your individual strengths.
- Opportunities for career development.
- Wide TIENS product portfolio with attractive employee discounts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelMS Office
Soft Skills
communicationempathyteam playerindependence