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About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and live chat
- Provide information about products and services
- Resolve customer complaints and issues in a timely and empathetic manner
- Collaborate with team members to enhance the customer experience
- Participate in training sessions and team meetings
- Assist with additional customer service projects as needed
- Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
- Organize, prepare and actively participate in events, meetings and training sessions.
Requirements
What you’ll need- Excellent command of German (C1) and strong English skills, both written and spoken
- Strong communication skills and proficiency in Excel
- Excellent online and offline marketing skills
- Active, motivated team player; able to work independently
- Proficient PC skills with the MS Office suite
Benefits
Comp & perks- The office has excellent public transport connections
- Dynamic and international working environment
- The opportunity to contribute your individual strengths
- Career development opportunities
- Broad TIENS product portfolio with attractive employee discounts!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelMS Office
Soft Skills
communicationteam playerindependent workcustomer serviceempathy