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Tidio

Partnership Manager

Tidio

Partnership Manager at Tidio focusing on growing B2B SaaS partnerships. Responsible for managing partner relationships and sourcing new opportunities.

Posted 5/12/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
  • Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
  • Represent Tidio at industry events
  • Own partner onboarding and activation
  • Build and deepen long-term partner relationships to drive retention and growth
  • Track partner performance, referrals, and milestone bonuses
  • Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
  • Coordinate with Finance to validate payouts and ensure accurate commission processing

Requirements

What you’ll need
  • 2+ years of experience in B2B SaaS partnerships
  • Experience with the Shopify ecosystem
  • Strong outbound prospecting skills and experience sourcing new partners from scratch
  • Ability to run commercial discovery calls and persuasive sales presentations
  • Experience working against revenue targets and managing partner pipeline
  • Previous experience in representing the company at industry events, conferences, or fairs
  • Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

Benefits

Comp & perks
  • Remote work model with flexible hours
  • Base salary + commission
  • 26 days off guaranteed in a year
  • Great development opportunities – company-supported courses and conferences
  • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
  • Mental well-being program – individual therapy sessions and resources for employees
  • Sport & wellness benefit or its financial equivalent.
  • Free access to one of the most popular e-book/audiobook services
  • Regular social events (company-wide offsites, team events)
  • Budget for 1:1 English language classes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS partnershipspartner performance trackingSaaS metricsrevenue targetsoutbound prospectingcommercial discovery callssales presentations
Soft Skills
relationship buildingcommunicationpersuasionreportingcoordination