Machine Learning Engineer

• Work on Lyro, our advanced RAG AI Agent built on the newest Claude and Gemini models
• Develop Lyro for automated customer support ticket handling and resolution
• Build agent orchestration for complex, step-by-step procedure execution with tracking and verification
• Develop advanced product search, comparison, and recommendation capabilities
• Create ML systems to detect contradictions, identify outdated information, flag duplicates, and maintain knowledge quality at scale
• Build an internal AI agent that helps users discover Tidio features and configure Lyro
• Design intelligent systems to dynamically determine which data sources, guidelines, and tools the LLM should access based on conversation context, optimized for scale

Senior Machine Learning Engineer – NLP, LLMs

AI Engineer

Senior Machine Learning Engineer

Lead AI Engineer

AI Engineer