Implementation Specialist, US Market Focus

Tidio

contract

Posted on: 10/10/2025

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPython

About the role

Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
Implement and customize solutions based on each client’s specific business needs.
Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Requirements

Can work from 7 AM to 2 PM GMT-5, with availability for video calls with US-based clients between 2 PM and 6 PM GMT-5 (or from 10 AM to 6 PM CET, with availability for video calls between 4 PM and 12 AM CET).
Have a background in Implementation, Technical Onboarding, or Services, ideally in a SaaS environment.
Are fluent in English (C1 level) and can clearly explain technical details to non-technical users.
Have experience working directly with clients via written communication and video calls.
Understand APIs and JSON structures and can analyze or test requests.
Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
Can evaluate technical requirements and design solutions that meet real client needs.
Have experience working closely with Product and Engineering teams to resolve integration or feature gaps.
Proactively solve problems, bring creative ideas, and consistently deliver results.
Have basic coding experience, e.g., JavaScript or Python (nice to have).

Benefits

A chance to work with one of the top products in the customer experience industry.
A chance to work with one of the top AI products in the customer experience industry.
Hands-on growth and technical mastery – deepen your technical and soft skills by implementing solutions that are often critical for clients’ business success.
Ownership and cross-functional impact – Lead end-to-end complex projects, collaborate with cross-functional teams, and make a direct impact on both client success and Tidio’s growth.
Work with a team that continually shares knowledge and is not afraid of testing new solutions.
Remote work model with flexible hours.
Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces in your city.
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental well-being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e-book/audiobook services.
Regular social events (company-wide offsites, team events).
Budget for 1:1 English language classes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

APIsJSONJavaScriptPythonImplementationTechnical OnboardingSaaSTroubleshootingProject ManagementSolution Design

Soft skills

CommunicationProblem SolvingClient ManagementCollaborationCreativityAdaptabilityTechnical GuidanceProcess ImprovementTime ManagementInterpersonal Skills