Customer Support Specialist, German Speaker
Tide
full-time
Posted on:
Location Type: Office
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide customer support to German businesses using Tide’s business banking platform
- Spot patterns and identify areas for improvement in support processes
- Juggle priorities to ensure members get the best support experience
- Tackle banking challenges such as unfamiliar transactions, missing payments, and direct debits
- Mentor new team members and support with back-office tasks
- Use tools like Kustomer, GSuite, and Jira to manage cases and workflows
Requirements
- Excellent spoken and written German skills
- Good spoken and written English skills
- Proficiency in using industry tools such as Kustomer, GSuite, and Jira
- Confidence talking with customers to help them get the most from their current account
- A knack for finding novel ways to solve difficult problems
- An eye for identifying recurring issues and initiative to help create new workflows
- Strong organisational skills
- Some experience working in customer service for the finance industry
- Some experience working in startups
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget per year
- Additional health & dental insurance
- Mental wellbeing platform
- Snacks, light food, drinks in the office
- WFH equipment allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent spoken and written German skillsgood spoken and written English skillsconfidence in customer communicationproblem-solvingidentifying recurring issuesinitiativestrong organisational skills