Customer Support

• Provide customer support to German businesses using Tide’s business banking platform
• Spot patterns and identify areas for improvement in support processes
• Juggle priorities to ensure members get the best support experience
• Tackle banking challenges such as unfamiliar transactions, missing payments, and direct debits
• Mentor new team members and support with back-office tasks
• Use tools like Kustomer, GSuite, and Jira to manage cases and workflows

Customer Support Specialist, German Speaker

Trainee – Customer Support