Senior Product Operations Manager
TIDB
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on.
- Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams.
- Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs.
- Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable).
- Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health.
Requirements
- 4+ years of experience in Product Operations, Program Management, or a similar operational role within a software or SaaS company.
- Demonstrated experience designing and scaling product planning frameworks, launch processes, or operational systems in a fast-moving, multi-product environment.
- Strong analytical mindset with the ability to define, instrument, and communicate metrics for product delivery and operational efficiency.
- Experience facilitating effective collaboration across time zones — specifically US and APAC — and across diverse, globally distributed teams.
- Proficiency administering and optimizing tools such as Jira, Confluence, Airtable, or Productboard.
- Excellent written and verbal communication skills; able to create clear documentation, present to leadership, and drive alignment across functions.
- Bias for action with strong judgment on when to standardize and when to stay flexible.
- Experience on AI-assisted dev tools like Claude Code, Cursor or others for building dashboards, automating workflows, and wrangling tooling.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product operationsprogram managementproduct planning frameworkslaunch processesoperational systemsanalytical mindsetmetrics definitionoperational efficiencyAI-assisted development toolsdashboard building
Soft Skills
collaborationcommunicationdocumentationalignmentjudgmentflexibilityaction-orientedanalytical thinkingfacilitationstakeholder engagement