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Account & Applications Manager – Industrial Wastewater Treatment
Tidal VisionWastewater applications and account manager helping Cesco optimise industrial treatment using sustainable chitosan-based chemistry. Managing customer service, troubleshooting, retention and technical sales across Ireland and the UK.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in industrial wastewater treatment, including process diagnosis, treatment optimization, and customer account management. Proficient in compliance with UK trade-effluent consents and safe chemical handling practices, with a strong focus on building customer relationships and identifying growth opportunities.
Highest-signal resume keywords
Industrial Wastewater TreatmentCustomer Account ManagementCoagulation, Flocculation, ClarificationChemical Trials and Dose OptimisationUK Trade-Effluent Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Process DiagnosisTreatment OptimisationJar TestingChemical Storage ManagementData InterpretationTechnical SupportTroubleshootingPerformance MeasurementAccount PlanningCustomer Relationship Management
Soft Skills
Relationship BuildingCommunicationProblem SolvingCollaborationCustomer Service
Tools & Technologies
Dosing PumpsApplication EquipmentCRM SystemsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Certifications & Qualifications
Full UK Driving LicenceRight to Work in the UK
Industry Keywords
High-Organics EffluentFood and Beverage ProcessingCOSHH RequirementsPPE ComplianceHigh-COD Industrial Wastewater
Tech Stack
Tools & technologiesSaltStack
About the role
Key responsibilities & impact- Own the day-to-day relationship with assigned customer accounts and act as the principal point of contact for treatment performance, service requirements and continuous-improvement activity
- Plan and complete regular on-site and virtual account-service reviews, documenting and following through on agreed actions
- Work with plant operators, engineering teams, environmental personnel, procurement stakeholders and site leadership to understand priorities, compliance risks and business needs
- Assess industrial wastewater systems, operating data and discharge performance to identify root causes, process constraints and improvement opportunities
- Conduct or supervise jar testing, sampling, dose optimisation, chemical trials and treatment-performance reviews
- Optimise coagulation, flocculation, clarification and solids-separation programmes
- Provide on-site and remote technical support for treatment, dosing and application problems
- Train customers on Cesco products, safe chemical handling, correct dosing, monitoring and troubleshooting
- Inspect chemical storage, make-down, feed, pumping, control and application equipment; coordinate repairs and specialist support
- Establish service plans and performance measures, monitor results and communicate emerging risks
- Prepare service reports, trial reports and account recommendations
- Protect account retention through dependable service and technically credible advice
- Identify opportunities to expand Cesco programmes within existing accounts
- Develop account plans combining customer service, retention and sales-growth objectives
- Support selected new-business opportunities through discovery, site surveys, water testing, trials, proposals and account transition
- Build relationships with plant and facility executives
- Promote Cesco and Tidal Vision innovations where they address verified customer needs
- Maintain CRM records, account plans, service activity, forecasts, opportunities and gross-margin information
- Collaborate with operations, laboratory, technical, equipment and commercial colleagues
- Travel regularly throughout the assigned UK territory, normally around 50% of working time, potentially more during trials and start-ups
Requirements
What you’ll need- 10+ years of experience in industrial wastewater treatment, with substantial hands-on responsibility for customer applications, process diagnosis and treatment optimisation
- Practical technical knowledge of wastewater-treatment plants, preferably involving high-organics effluent from food and beverage processing or a related industrial sector
- Demonstrable experience managing customer accounts or providing ongoing field technical service in water treatment, process chemicals or a related industry
- Experience with coagulation, flocculation, clarification and solids separation, including DAF or comparable primary-treatment processes
- Experience conducting or supervising jar tests, chemical trials, sampling, dose optimisation and treatment-performance reviews
- Experience with chemical storage, dosing pumps, controls and application equipment, including first-line troubleshooting
- Ability to interpret operational and laboratory data and produce clear, practical written recommendations
- Record of building strong customer relationships, maintaining account satisfaction and identifying account-growth opportunities
- Working knowledge of UK trade-effluent consents, discharge compliance, COSHH requirements and safe chemical-handling practices, or ability to develop this knowledge rapidly
- Full UK driving licence
- Right to work in the UK
- Willingness to travel regularly, including overnight stays
- Preferred: 5–10 years of experience in industrial water-treatment chemicals, wastewater applications or technical account management
- Preferred: direct experience with high-COD industrial wastewater accounts
- Preferred: experience with chitosan, biopolymers, metal-salt coagulants, organic coagulants, polymers or related treatment chemistries
- Preferred: record of retaining and growing technically complex customer accounts
- Preferred: experience introducing new chemistry or treatment approaches through structured trials
- Preferred: Bachelor’s degree, HNC, HND or equivalent professional experience in a relevant field
- Preferred: competence in Microsoft Excel, Word and PowerPoint and experience using CRM systems
- Valid UK driving licence required by the time of appointment
- Satisfactory references and verification of right to work in the UK required
- Employment may be subject to relevant background, qualification and driving-record checks
- Ability to work in operational industrial environments, walk around treatment plants, use stairs and access platforms, and wear appropriate PPE
Benefits
Comp & perks- Private medical insurance
- Workplace pension with employer contributions of up to 6%
- Life insurance
- Professional-development and tuition support
- 25 days of annual leave plus applicable UK bank or public holidays
- Company car or car allowance
- Reimbursement of approved business travel expenses
- Commission programme based on gross-margin performance, including retained-account growth and new business