Ticketmaster

Research Scientist

• Lead end-to-end research projects focused on client (venue, promoter, sports team) needs, pain points, and opportunities, from study design through synthesis and stakeholder presentation
• Design and manage client-facing intercept survey programs and other continuous listening mechanisms that track experience quality and sentiment across key touchpoints in the client journey
• Build strong, credible partnerships with Product, Design, Engineering, Operations, and Sales teams, serving as the primary research voice for client-side priorities and informing product roadmap and go-to-market decisions
• Develop and maintain research frameworks and feedback loops that systematically translate client insights into actionable product and marketing decisions
• Apply advanced research methodologies across qualitative and quantitative approaches, including interviews, usability testing, surveys, concept validation, and journey mapping, tailored to a B2B client context
• Independently manage multiple research work streams with comprehensive project plans, clear timelines, and consistent quality standards
• Craft compelling research narratives and data visualizations that translate complex findings into clear, strategic recommendations for audiences from product managers to senior leadership
• Champion democratized research by establishing best practices, playbooks, and tools that enable cross-functional partners (PwDR) to conduct and apply research confidently and responsibly
• Contribute to the team’s AI research capabilities by identifying and piloting AI-assisted methods that improve research speed, scale, and quality
• Partner with other insights and analytics teams to triangulate behavioral data with primary research, creating a comprehensive view of the client experience
• Contribute to the team’s research strategy and prioritization process, demonstrating thought leadership and helping shape which client-focused research projects deliver the most strategic value
• Mentor junior researchers and non-researcher partners in research fundamentals, client research methods, and best practices

Senior Researcher, B2B