Client Support Specialist

Ticketmaster

Client Support Specialist supporting Ticketmaster ticketing systems and access control for Hawaii clients. Troubleshooting products, training clients, and coordinating onsite event and hardware support.

Posted 8/21/2026full-timeHonolulu • Hawaii • 🇺🇸 United StatesJunior💰 $70,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and technical support within the ticketing industry, with a strong focus on service delivery and problem resolution. Proficient in utilizing Ticketmaster systems and providing training and support to clients.

Highest-signal resume keywords

Ticketmaster System ExperienceClient Relationship ManagementTechnical Support ExpertiseMicrosoft Office ProficiencyArchtics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementAdvanced ReportingEvent ProgrammingTroubleshooting Software IssuesAccess-Control Customization

Soft Skills

Organizational SkillsCommunication SkillsService OrientationProblem SolvingCreativity

Tools & Technologies

Ticketmaster ONE Web PortalHost SystemAccess ControlPresenceAccessManager

Industry Keywords

Entertainment IndustrySports BusinessBox Office ExperienceClient OnboardingService Level Agreements

About the role

Key responsibilities & impact

Develop and maintain excellent client relationships
Meet and exceed client service level agreements
Advise and assist with reporting
Coordinate upgrades and hardware replacements at client sites
Advise and educate clients within procedural guidelines to provide complete technical or service solutions
Maintain customer contacts for accurate tracking and reporting
Provide high-level marketing support on Ticketmaster no-cost solutions
Provide onsite event support and after-hours office support
Support Ticketmaster ONE web portal, Host System, and Access Control
Remain current with software and product releases
Create and modify advanced reports
Support season ticketing and access-control customization
Assist with client onboarding and ongoing maintenance
Act as the expert in access-control products
Identify and assist in resolving event-programming errors
Communicate product updates, features, and functionality to clients
Provide product support and best practices, including archiving data, loading events, setting rules, adding hardware, and communicating with other Ticketmaster servers
Assist with new manifest creation and establish special client MOP types
Install Archtics on workstations and ticket printers
Train clients on new features and functionality
Perform database tasks as needed
Troubleshoot software and hardware issues
Research client/customer complaints about service levels
Work with National/Central support groups to expedite problem resolution
Coordinate networking issues between clients and Ticketmaster IT
Resolve balance audits, settlement issues, and event-related customer-service issues
Restart database, credit-card, and DIGIT servers

Requirements

What you’ll need

H.S. diploma or equivalent
1+ years of experience with the Ticketmaster System and/or various ticketing system
Overall awareness of the entertainment and sports business
Strong Microsoft Word, PowerPoint and Excel skills
Service oriented, with strong organizational and communication skills
Able to successfully handle multiple priorities
A certain degree of creativity, latitude, and problem solving is required
Candidate must reside in Hawaii
Box Office experience is a plus
Knowledge of how TM departments impact one another and outside clients is a plus
Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
Archtics experience is preferred

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off, including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match