Content Writer

Ticketmaster

Content Writer creating multilingual FAQs, knowledge bases, scripts, and fan communications for Ticketmaster’s live-event ticket marketplace. Ensuring consistent Tone of Voice across LATAM Fan Experience channels.

Posted 8/10/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content creation, localization, and Tone of Voice management across multiple languages and markets. Proficient in optimizing digital customer experiences and ensuring content governance and compliance.

Highest-signal resume keywords

Fluency In English, Spanish, And PortugueseContent Creation And CopywritingContent Optimization And SEO PrinciplesExperience With CMS And Knowledge Base PlatformsStrong Attention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationCopywritingEditingLocalizationContent GovernanceTone Of Voice ManagementDigital Content Best PracticesHelp Centre ManagementChatbot Content CreationFAQ Development

Soft Skills

Excellent Written CommunicationStakeholder ManagementCollaborative MindsetProactive Problem SolvingAttention To Detail

Tools & Technologies

CMSKnowledge Base PlatformsTranslation ToolsCustomer Service Technologies

Industry Keywords

Digital Customer ExperienceContent OptimizationUsabilityAccessibilityFan Communications

About the role

Key responsibilities & impact

Create, edit, translate, and proofread fan communications, including external FAQs and internal Agent Knowledgebases
Create email, chat, SMS, and other fan-facing communications as necessary
Serve as the Subject Matter Expert for Ticketmaster Tone of Voice across LATAM
Provide support and guidance on Tone of Voice and content best practices
Check fan-facing help centers and content for compliance and consistency
Lead content and Tone of Voice for chatbots and scripts across Fan Experience markets
Collaborate with local Fan Experience colleagues on market-specific content
Identify opportunities for new content formats, including video, infographics, and decision trees
Work with Client Development and Communications teams to align approaches to challenges
Optimize fan-facing help centers for usability, navigation, intuitiveness, purpose, and SEO

Requirements

What you’ll need

Fluency in English, Spanish, and Portuguese, written and verbal
Ability to create, translate, adapt, and proofread content for different audiences and markets
Proven experience in content creation, copywriting, editing, localization, or knowledge management
Experience preferably in customer service, communications, digital content, or customer experience environments
Strong understanding of content governance, consistency, accuracy, Tone of Voice, and brand standards across multiple channels
Experience creating and managing FAQs, Help Centres, Knowledge Bases, chatbot content, email templates, and chat scripts
Knowledge of digital customer experience best practices, content optimization, usability, accessibility, and SEO principles
Experience with CMS, knowledge base platforms, translation tools, or customer service technologies is desirable
Strong attention to detail and commitment to quality
Excellent written communication and stakeholder management skills
Collaborative mindset across diverse teams and markets
Proactive, solution-oriented approach to improving fan communications
Ability to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

Inclusive working environment
Support to balance work and homelife
Professional and personal development opportunities
New experiences and learning from talented colleagues