Client Support Specialist

Ticketmaster

Client Support Specialist providing operational support and product assistance to Ticketmaster clients. Developing relationships and ensuring client satisfaction while managing ticketing systems.

Posted 5/21/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Develop and maintain excellent client relationships
Meet and exceed client service level agreements
Advise and assist with reporting
Coordinate upgrades and hardware replacements at client sites
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
Maintain customer contacts to enable accurate tracking and reporting
Provide high level marketing support on Ticketmaster no-cost solutions
Provide onsite event support and afterhours office support
Working knowledge of Ticketmaster ONE web portal
Remain current with new software/product releases
Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
Assist with client onboarding and ongoing maintenance
Act as the expert in all facets of access control products
Identifies and assist in resolving event programming related errors
Communicate product updates, new features and functionality to client base
Provide support and best practices to the client for all TM products
Assist with new manifest creation
Perform database tasks as needed by client
Use troubleshooting techniques and tools to identify the root cause of issues
Research client/customer complaints about service levels
Work with National/Central support groups to expedite problem resolution
Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
Provide coordination of a networking issues between client and TM IT
Balance Audits/Settlement issues
Resolve issues with Customer Service for events with problems and/or special circumstances

Requirements

What you’ll need

H.S. diploma or equivalent. BA/BS degree is preferred
1+ years of experience with the Ticketmaster System and/or various ticketing system
Overall awareness of the entertainment and sports business is important
Box Office experience is a plus
Knowledge of how TM departments impact on one another, and on outside clients is a plus
Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
Archtics experience is preferred
Strong Microsoft Word, Powerpoint and Excel skills
Service oriented, with strong organizational and communication skills.
Able to successfully handle multiple priorities
Certain degree of creativity, latitude, and problem solving is required.

Benefits

Comp & perks

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Ticketmaster SystemArchticsAccessManagerREPGENEvent Base product suitedatabase tasksreport creationtroubleshooting techniquesevent programmingclient onboarding

Soft Skills

client relationship managementorganizational skillscommunication skillsproblem solvingservice orientationcreativityability to handle multiple priorities

Certifications

H.S. diplomaBA/BS degree