Ticketmaster

Product Manager

Ticketmaster

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, communicating roadmap updates, requirements development, and product launch
  • Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
  • Conduct baseline UAT to ensure the product or feature meets the defined requirements, is compatible in a range of environments (Apps, mobile devices, browser types etc) is not subject to issues, and identify potential improvements.
  • Facilitate ceremonies with the project and development teams such as check-ins, retros, solution workshops, Discovery kick-offs and showcase/UAT sessions with internal stakeholders.
  • Working with designers to create well tested and optimized workflows
  • Interviewing external clients and end users to validate project assumptions
  • Writing detailed project planning documents with User Stories and Acceptance Criteria
  • Provide local market with product documentation resources and tools
  • Facilitate Product Training, support internal teams on new products
  • Develop plans for deployment/rollout of new products or features
  • Measure the effectiveness of a product i.e., are they working as expected, does it still meet the fan/client needs
  • Collaborate with local and international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations.

Requirements

  • Excellent documentation and verbal communication skills with experience in stakeholder management.
  • Skilled and experienced in Atlassian products: Jira (Ticketing) and Confluence (Documentation)
  • Understanding technical limitations when scoping a project
  • Can produce reports on project productivity
  • Have a strong understanding of UX high level principles
  • Experience defining and launching excellent products
  • Strong organisational, project/program management and time management skills
  • High attention to detail with an analytical approach to objectives
  • Ability to set priorities and handle tasks simultaneously
  • Ability to adapt to a changing role, respond with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change
  • Ability to maximise the use of available resources and plan for future needs
  • Ability to design and deliver effective product presentations
  • Proven ability to influence cross-functional teams without formal authority.
  • Ability to manage multiple product projects simultaneously
Benefits
  • Flexible approach to hours to effectively work with teams in other time zones (UK, USA, Eastern Australia)
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product lifecycle processesproduct researchmarket researchcompetitive analysisrequirements developmentUser StoriesAcceptance CriteriaUATUX principlesproject productivity reporting
Soft Skills
documentation skillsverbal communication skillsstakeholder managementorganizational skillsproject managementtime managementattention to detailanalytical skillsflexibilityinfluencing skills