Client Support Specialist
Ticketmaster
full-time
Posted on:
Location Type: Office
Location: Vienna • 🇦🇹 Austria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide front line support to an assigned client list of moderate to high impact clients in the GSA region
- Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
- Develop and maintain excellent client relationships by providing personalized support
- Meet and exceed client service level agreements
- Own the operations services for the full life cycle of their events
- Coordinate hardware upgrades with clients and TM Field Operations
- Maintain and update accurately and promptly client support information in Salesforce
- Provide onsite event support and after-hours office support as needed
Requirements
- 3-5 years minimum experience servicing clients in the ticketing industry
- Direct experience with TM systems and products is preferred (Microflex, Universe, Sport XR, other)
- Overall awareness of the entertainment and sports business
- Computer literate with a strong working knowledge of MS Office, including Excel, Word, and Outlook
- Previous Event Support and Box Office experience is a plus
- H.S. diploma or equivalent. BA/BS degree is preferred
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Company events
- Inclusivity programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client servicingevent supportticketing systemshardware upgradesclient support information management
Soft skills
client relationship managementcommunicationproblem-solvingpersonalized supportmeeting service level agreements
Certifications
H.S. diplomaBA/BS degree