Ticketmaster

Senior Product Manager

Ticketmaster

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

About the role

  • You are an experienced Product Manager with an entrepreneurial spirit.
  • Passionate and resourceful about problem-solving and user experience.
  • Innovative, dedicated and committed, with demonstrated experience leading cross-functional teams and managing complex interdependencies.
  • As a Senior Product Manager, you’ll be working on Marketplace products with a focus on secure digital tickets.
  • Collaborate with product and engineering leadership to contribute to a strategic product roadmap.
  • Drive product and customer experience from concept to launch, working with cross-functional teams of product managers, designers, engineering, and operations across the globe.
  • Determine and manage requirements and user stories for both internal and client-facing products and services with input from internal stakeholders and at times external clients.
  • Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable.
  • Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.
  • Develop and track metrics for success to assess assumptions and feature concepts for modifications or future enhancements.
  • Work directly with go-to-market teams in order to ensure an impactful launch for all new products and features deployed globally.
  • Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster’s clients and fans, and to define go to market strategy.
  • Ability to navigate working across time zones, both within the US and the globally as we continue to grow our product offerings for fans worldwide.
  • Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

Requirements

  • 5+ years experience directly in product management in consumer eCommerce, Saas, or related experience in a technology-focused business.
  • Strong technical sensibilities with ability to understand business objectives.
  • BA/BS in Computer Science or a technical/related field preferred.
  • Excellent communication, documentation, and presentation skills, with the ability to clearly articulate a vision and influence others.
  • Exceptional quantitative data analysis and critical thinking skills, with the ability to spot trends and derive strategy from raw data.
  • Strong command of Excel and/or Google Sheets is a plus.
  • Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment.
  • Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
  • Get it done attitude – must be able to solve problems with minimal guidance or unclear requirements.
  • A mindset of being flexible and a desire to win as a team.
  • Excellent organization and time management skills.
  • Understanding of the ticketing and live event industry is a plus!
Benefits
  • Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • 401(k) program with company match, stock reimbursement program
  • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • Volunteer time off, crowdfunding match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementeCommerceSaaSdata analysisExcelGoogle Sheetsuser storiesmetrics trackingdocumentationsequence diagrams
Soft skills
problem-solvingcommunicationpresentationcritical thinkingorganizationtime managementproactiveflexibilityteam collaborationautonomy
Certifications
BA/BS in Computer Sciencetechnical field