Client Support Specialist, Sports
Ticketmaster
full-time
Posted on:
Location Type: Office
Location: Barcelona • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide front-line support to a portfolio of clients, ranging from moderate to high impact.
- Collaborate closely with the Sales team to understand operational needs of both existing and prospective clients.
- Lead the onboarding process for new clients and ensure ongoing operational maintenance.
- Manage the full operational lifecycle of client events, ensuring smooth execution.
- Build and maintain strong client relationships through personalized and proactive support.
- Ensure service delivery meets or exceeds agreed service level agreements (SLAs).
- Guide and educate clients within established procedures to resolve technical or service-related queries.
- Promote and facilitate the adoption of Ticketmaster products and features.
Requirements
- Minimum 3 years of experience in Event Support or Box Office operations
- Previous experience with Ticketmaster systems and/or products is highly valued.
- Strong organizational, communication, and customer service skills, with a clear service-oriented mindset.
- Solid understanding of the entertainment, attractions, music or sports industries, including its operational dynamics.
- Proficiency in Microsoft Excel and PowerPoint, with the ability to create reports, presentations, and operational documentation.
- University degree required.
- Fluency in English is mandatory for this role.
Benefits
- Professional development opportunities
- Wellness programs
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Event SupportBox Office operationsMicrosoft ExcelMicrosoft PowerPointreport creationpresentation creationoperational documentation
Soft skills
organizational skillscommunication skillscustomer service skillsservice-oriented mindsetrelationship buildingproactive support
Certifications
University degree