Director, Experience Product Management
TIAA
full-time
Posted on:
Location Type: Hybrid
Location: Frisco • Massachusetts • New York • United States
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Salary
💰 $146,000 - $181,000 per year
Job Level
About the role
- Lead channel strategy definition across web, email, IVR, mobile, and other touchpoints for institutional servicing capabilities
- Ensure cross-team backlog coordination and dependency management
- Design and implement key solutions in support of the institutional servicing product roadmap
- Develop 12- to 24-month product roadmaps that reflect competitive positioning, business strategy, and client need
- Act as a change agent for material improvements to the operating model that put the institutional client first
Requirements
- At least 5+ years of product management experience leading customer-facing digital experiences
- Experience working with AI-powered products or features
- Experience using competitive intelligence to directly shape funded investment priorities
- Experience establishing and tracking performance metrics — such as customer satisfaction, retention indicators, digital engagement measures and/or using data to drive investment decisions
Benefits
- superior retirement program
- highly competitive health, wellness and work life offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementAI-powered productsperformance metricscompetitive intelligencedigital engagement measurescustomer satisfactionretention indicatorsdata-driven decision makingbacklog coordinationdependency management
Soft Skills
leadershipchange agentcross-team collaborationstrategic thinkingclient-focused approach