Billing Coordinator
Tia
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Collaborate closely with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.
- Day-to-day member communications - managing member questions & feedback, and resolving member concerns (chat & phone support)
- The Billing Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
- This role is responsible for responding to customer questions via telephone and written correspondence regarding their insurance claims.
- Navigates through complex billing workflows to understand patient’s next steps and clearly communicates to patient and internal team members next steps for the patients
- Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.
- Examining patient bills for accuracy and requesting any missing information for proper claims processing.
- Coordinates with other resources and providers to ensure smooth continuum of care for patients and becomes a subject matter expert in some of the care coordination workflows (billing)
- Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members
- Suggests changes to leadership in an effective way to improve workflows for self and others.
- Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met.
- Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging.
- Cross trained on additional parts of the care coordination department with a focus on first contact resolution and creating a seamless experience for patients
- Learns complex workflows for Tia services - regarding billing, claims and insurance practices
- Tech troubleshooting
Requirements
- High school diploma or equivalent required
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down)
- 2-4 years of experience in a healthcare billing/claims or related field.
- Comfortable with a fast-paced environment and frequent change and Energized by metrics
- Understanding of healthcare billing and insurance practices, medical terminology, and member engagement in a healthcare context.
- Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
- Knowledge in using contact center software, member relationship management (CRM) systems, claims/billing systems, and/or Google Workspace
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
- Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members or leadership.
- Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare billingclaims processingmedical terminologycare coordination workflowspayment arrangementsproblem-solvingdocumentationtech troubleshootingmember engagement
Soft skills
communicationteamworkmanagementempathyattention to detailjudgmentdiscretionsolution-orientedcomposure under pressure