Thyzen Consulting

Support Engineer

• Perform remote support, troubleshooting, and network monitoring
• Perform network maintenance tasks such as patching, upgrades and best practice implementation
• Ability to quickly prioritize and make quick decisions and recommendations
• Participate in SWAT Team as necessary for onsite/unplanned (Reactive Alert emergencies
• Ability to work with top-level executives in a professional and expeditious manner
• Maintain accurate ticket details and time reporting on a daily basis
• Flexibility to work different shifts on an as-needed basis
• Participate in regularly scheduled team huddles, prepared to report on your individual metrics including reasons for deviation
• Member of On-Call rotation as scheduled and required to support our clients
• Keep documentation up-to-date
• Know, and understand MotherG’s Core Values, Vision, Mission, Value Proposition, and Service Offerings
• Enthusiastically take on the role of your primary job description, knowing that at times you'll be called upon to fill responsibilities defined within a secondary job functions

Support Engineer – Managed Service Provider