Thyme Care

Principal Product Manager, Member-Facing Products

Thyme Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $195,500 - $230,000 per year

Job Level

Lead

About the role

  • Own Thyme Care Connect end-to-end: lead the evolution of our member web app from its current state into a cohesive, trusted digital experience that members return to throughout their care journey
  • Shape how AI transforms the member experience: lead the strategy for AI-powered engagement — from personalized guidance to intelligent outreach — determining where AI augments vs. replaces human interaction while ensuring clinical safety, and trust, and great user experiences
  • Drive cross-functional alignment: partner with Engineering, Design, Marketing, Care Delivery Operations, Clinical, Data Science, and Growth to deliver a cohesive member experience
  • Champion the member perspective: ground product decisions in deep understanding of our members — their fears, needs, and moments that matter — through ongoing user research and close partnership with care delivery teams
  • Build foundational product systems: establish the infrastructure, patterns, and frameworks that allow the member experience to scale — including personalization, content delivery, and engagement measurement
  • Establish an experimentation strategy for member growth and engagement: build the systems, practices, and team capabilities to run rigorous A/B and adaptive experiments
  • Demo and represent the product externally: present the member experience to payers and partners, translating product capabilities into value that resonates with their goals
  • Build toward team leadership: this is an individual contributor role today, with the opportunity to build and lead a product team over time as the domain grows

Requirements

  • 7+ years of product management experience, with significant time building and scaling consumer-facing or member-facing digital products
  • Deep experience in ambiguous, 0→1 environments — you've defined product strategy where none existed and built conviction through discovery, not just execution against a known roadmap
  • Track record of driving alignment across cross-functional stakeholders (engineering, design, clinical, operations, marketing) on complex product initiatives
  • Experience defining and measuring engagement strategies — you understand how to move behavioral metrics, not just ship features
  • Strong design sensibility and understanding of behavior change — you think deeply about why people do (or don't do) things, and you design products accordingly
  • Genuine excitement about AI's potential to transform consumer experiences — you're constantly tinkering with new AI tools and thinking about how they could reshape what's possible for the people you serve
  • Exceptional written and verbal communication, with the ability to frame product vision for audiences ranging from engineers to executives to payer partners
  • Healthcare experience required, preferably in care delivery, digital health, or value-based care models where engagement directly impacts clinical or financial outcomes.
Benefits
  • We recognize a history of inequality in healthcare.
  • We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build.
  • We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve.
  • We are an equal-opportunity employer.
  • This position is also bonus-eligible.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI-powered engagementA/B testingengagement measurementdigital product strategyuser researchpersonalizationcontent deliverybehavioral metricsdesign sensibility
Soft Skills
cross-functional alignmentcommunicationleadershipstrategic thinkinguser empathycollaborationproblem-solvingadaptabilitycreativityanalytical thinking