Administrative Assistant
Thyme Care
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Junior
About the role
- Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connect them to their Care Team
- Generate daily member reports and assist with data entry
- Prepare materials and assist with day-to-day functions for interdisciplinary care team meetings such as case conferences
- Provide inbound telephonic, text, fax, and email support for members
- Identify and triage member needs to connect them with Care Teams for clinical support and care coordination
- Send weekly surveys to members
- Schedule patient and provider calls and case conferences as needed
- Contribute to special projects and data entry, including growth of virtual medical practice and stop-gap process execution
- When working from the office: send mail to members, check Nashville-based PO box, and send/receive tablets to members requiring access to virtual provider visits
Requirements
- 1 or more years of telephonic support experience in a healthcare or customer service role
- Drive to handle member interactions with empathy and patience
- Comfort with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology
- Organized, effective listener and communicator
- Comfort with ambiguity and ability to identify priorities and take action
- Must be located within the lower 48 United States due to contractual limitations with accessing PHIs
- Ability to work hybrid in Nashville, Tennessee (may be asked to work from the Nashville office up to 2 days/week, optional 5 days/week)