Operations

• Responsible for improving the successful connection of members with serious illness to specialty palliative care
• Monitor and optimize operations for our virtual palliative care clinic
• Provide operational and project management support for initiatives that improve outcomes for our serious illness population
• Implement, monitor, and iterate care delivery processes
• Oversee execution of core operational processes related to our specialty and non-speciality palliative care pathways
• Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies
• Quantify and communicate the impact of operational performance through dashboards, reporting, and ad hoc analysis
• Collaborate with Care Delivery leadership and Training / Enablement teams in order to identify, create, and operationalize tools and training to improve performance
• Translate strategy into concrete team initiatives and milestones
• Lead cross-functional initiatives that support palliative care integration across our navigation model
• Drive the development and implementation of process improvements to increase efficiency, effectiveness, engagement, and ROI of our palliative care initiatives
• Build productive, trust-based relationships with internal stakeholders including leaders within Care Delivery, Product, Data, and Operations.

Senior Manager, Performance Operations – Palliative Care

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations