Business Systems Analyst, Software
Unisys
Business Systems Engineer
Thumbtack
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
BigQueryCloudJavaScriptPythonSQL
About the role
- Maintain and evolve tools and applications that support Thumbtack Sales and Service teams
- Collaborate cross-functionally to gather requirements, refine solutions, and deliver high-quality technical outcomes
- Design, build, and maintain integrations between platforms including Salesforce, BigQuery, Genesys, and other enterprise tools
- Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming
- Partner with Business Operations, Product, Data Engineering, and Data Science to translate business needs into scalable, measurable solutions
- Administer, support, and extend integrations across a tech stack including Salesforce, Genesys Cloud CX, Pardot, Workato, Ironclad, Datagroomr, Observe.AI, and conversational AI platforms
- Collaborate with Product and Engineering on backend systems and integrations to automate business workflows and enable AI-powered automation
- Drive best practices around data hygiene, user access, and documentation, and stay current on platform releases and AI-driven tooling
Requirements
- Ability to write basic scripts (e.g. Python, Javascript, shell) for automating backend processes and manipulating data
- Strong knowledge of SQL with intimate ability to understand data flows
- Working knowledge of integration concepts like APIs, webhooks, event-driven integration architecture, and authentication frameworks (e.g. OAuth)
- Hands-on experience using a middleware platform (e.g., Workato, MuleSoft) to manage connections between applications
- Understanding of what it means to build high-quality, maintainable, scalable tools or applications
- Ability to break down complex problems rigorously and understand tradeoffs to deliver impactful tools on aggressive timelines
- Comfortable communicating with both technical and non-technical team members
- Strong troubleshooting and diagnostic skills for complex issues spanning multiple integrated applications
Benefits
- Remote work (#LI-Remote)
- Thumbtack embraces diversity and is an equal opportunity workplace
- Reasonable accommodation for individuals with disabilities during the application process
- Candidate safety measures during hiring (we’ll never ask for money, banking info, or SSNs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonJavascriptSQLAPIswebhooksevent-driven integration architectureOAuthmiddleware platformsautomationdata manipulation
Soft skills
collaborationproblem-solvingcommunicationtroubleshootingdiagnostic skillsadaptabilityattention to detailtime managementcritical thinkingcross-functional teamwork