Program Manager II, Service Operations

Thumbtack

Program Manager overseeing programs to improve service operations and delivery efficiency at Thumbtack. Collaborating with cross-functional teams and leveraging AI tools for operational excellence.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $103,700 - $158,400 per yearWebsite

About the role

Key responsibilities & impact

Drive programs with a strategic lens within defined program scope
Own end-to-end program execution for assigned programs
Identify opportunities for automation within programs
Lead cross-functional alignment with rigor and care
Establish reliable operating rhythms
Set a high bar for follow-through

Requirements

What you’ll need

5+ years of experience in program or project management
Proficiency in project management software (e.g., Jira, Coda, Smartsheet)
Familiarity with Agile and Waterfall methodologies
Strong analytical and problem-solving skills
Effective communication skills
Experience in a high-growth, fast-paced technology environment preferred
Demonstrated ability to actively build with AI and automation

Benefits

Comp & perks

Competitive salary
Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementautomationAgile methodologyWaterfall methodologyanalytical skillsproblem-solving skills

Soft Skills

effective communicationcross-functional alignmentleadershiporganizational skills