Legal Operations Manager

Thumbtack

Legal Operations Manager at Thumbtack ensuring efficient legal operations and vendor management. Coordinating legal processes and systems while supporting AI integration and cross-functional collaboration.

Posted 4/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$102,000 - CA$132,000 per yearWebsite

About the role

Key responsibilities & impact

Own all aspects of outside counsel and vendor management, including matter lifecycle in Legal Tracker, billing guideline enforcement, invoice approvals, monthly accruals, and new firm onboarding
Serve as primary administrator for Ironclad, managing contract submitter access, NDA workflows, HRBP signer requests, and Okta group management
Manage AP reconciliation and finance reporting, including monthly forecasts, budget tracking across cost centers, settlement payments, and insurance procurement in partnership with Procurement
Oversee legal mail routing, ensuring timely and accurate triage across litigation, trust & safety, payroll, and people ops
Manage and optimize the Legal team’s tech stack (Legal Tracker, Mosaic, Ironclad, Navex/EthicsPoint, PLI, Thomson Reuters) and lead evaluation/integration of AI tools
Maintain and improve knowledge management systems and support onboarding and due diligence initiatives
Design and implement improvements to legal workflows (intake, billing, contract processes), define and track key metrics, and partner cross-functionally with Finance, Procurement, HR, and IT to drive scalable solutions

Requirements

What you’ll need

4+ years of experience in legal operations, paralegal work, or a related legal/business operations role, preferably at a technology company
Demonstrated hands-on experience with e-billing and matter management platforms (Legal Tracker or equivalent) and contract lifecycle management tools (Ironclad or equivalent)
Strong financial acumen, including experience with invoice processing, budget tracking, AP reconciliation, and monthly accruals
Genuine enthusiasm and expertise in AI and legal technology — you actively follow developments in the space, have proven experience with AI tools, and are energized by the opportunity to modernize how a legal team works
Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams, deadlines, and stakeholders with minimal oversight
Strong communication skills and a service-oriented mindset — you're the person attorneys and cross-functional partners rely on to get things done accurately and efficiently
Experience improving or scaling legal processes or systems, with demonstrated impact on efficiency, cost, or quality

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

legal operationse-billingmatter managementcontract lifecycle managementinvoice processingbudget trackingAP reconciliationmonthly accrualslegal workflowsmetrics tracking

Soft Skills

organizational skillsattention to detailcommunication skillsservice-oriented mindsetability to manage multiple workstreamsstakeholder managementproblem-solvingcross-functional collaborationadaptabilityenthusiasm for legal technology