Thumbtack

Legal Operations Manager

Thumbtack

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$102,000 - CA$132,000 per year

About the role

  • Own all aspects of outside counsel and vendor management, including matter lifecycle in Legal Tracker, billing guideline enforcement, invoice approvals, monthly accruals, and new firm onboarding
  • Serve as primary administrator for Ironclad, managing contract submitter access, NDA workflows, HRBP signer requests, and Okta group management
  • Manage AP reconciliation and finance reporting, including monthly forecasts, budget tracking across cost centers, settlement payments, and insurance procurement in partnership with Procurement
  • Oversee legal mail routing, ensuring timely and accurate triage across litigation, trust & safety, payroll, and people ops
  • Manage and optimize the Legal team’s tech stack (Legal Tracker, Mosaic, Ironclad, Navex/EthicsPoint, PLI, Thomson Reuters) and lead evaluation/integration of AI tools
  • Maintain and improve knowledge management systems and support onboarding and due diligence initiatives
  • Design and implement improvements to legal workflows (intake, billing, contract processes), define and track key metrics, and partner cross-functionally with Finance, Procurement, HR, and IT to drive scalable solutions

Requirements

  • 4+ years of experience in legal operations, paralegal work, or a related legal/business operations role, preferably at a technology company
  • Demonstrated hands-on experience with e-billing and matter management platforms (Legal Tracker or equivalent) and contract lifecycle management tools (Ironclad or equivalent)
  • Strong financial acumen, including experience with invoice processing, budget tracking, AP reconciliation, and monthly accruals
  • Genuine enthusiasm and expertise in AI and legal technology — you actively follow developments in the space, have proven experience with AI tools, and are energized by the opportunity to modernize how a legal team works
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams, deadlines, and stakeholders with minimal oversight
  • Strong communication skills and a service-oriented mindset — you're the person attorneys and cross-functional partners rely on to get things done accurately and efficiently
  • Experience improving or scaling legal processes or systems, with demonstrated impact on efficiency, cost, or quality
Benefits
  • Health insurance
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
legal operationse-billingmatter managementcontract lifecycle managementinvoice processingbudget trackingAP reconciliationmonthly accrualslegal workflowsmetrics tracking
Soft Skills
organizational skillsattention to detailcommunication skillsservice-oriented mindsetability to manage multiple workstreamsstakeholder managementproblem-solvingcross-functional collaborationadaptabilityenthusiasm for legal technology