Thuma

Customer Support

• Address customer inquiries promptly and accurately within our SLA.
• Deliver an unparalleled 6-star customer experience through various channels, such as email, phone, and social media.
• Track order statuses, resolve service issues, and coordinate with shipping carriers as needed.
• Collaborate with cross-functional teams to find solutions and exceed customer expectations.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.
• Report emerging issues or problems to the CX team manager.

Customer Experience Associate

Graphics Designer

• Design and produce engaging marketing assets, including but not limited to emails, social media graphics, digital ads, print collateral.
• Collaborate with the brand team to maintain a consistent visual identity across various channels and platforms.
• Partner with the Design Director and cross-functional teams to execute high-quality creative solutions for web, ads, emails, social media, and other digital marketing materials.
• Drive end-to-end design projects, from conceptualization to final deployment, ensuring quality and brand consistency throughout.
• Develop innovative, on-brand creative concepts for the Growth Marketing team, including static and motion ads, marketing emails, and social media assets.
• Manage and prioritize multiple projects simultaneously, delivering work on time in a fast-paced, deadline-driven environment.
• Proactively present design concepts, articulate creative rationale, and incorporate internal team and stakeholder feedback to achieve objectives.
• Evolve and maintain the company’s design guidelines, ensuring scalability and consistency across all creative outputs.

Customer Experience Associate

Graphic Designer