Thuma

Performance Marketing

• Own day-to-day execution, optimization, and analysis of performance marketing channels like Google, Bing, YouTube, Facebook/Instagram and Reddit, while supporting emerging social channels like Pinterest and TikTok.
• Develop and manage campaigns across audience, ad set, and creative levels, ensuring delivery against growth and efficiency targets.
• Build innovative audience and creative strategies capable of unlocking new scale in customer acquisition.
• Collaborate with brand and creative partners to shape assets that reflect Thuma’s aesthetic and voice, while driving measurable impact.
• Provide insight on paid search and social trends, formats, and platform innovations; evaluate and test new ad products and channels.
• Clearly communicate channel insights and learnings to internal stakeholders, influencing broader marketing and brand strategies.
• Work cross-functionally with brand, creative, analytics, and ecommerce teams to identify and unlock new growth opportunities.

Performance Marketing Specialist

Customer Support

• Deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience.
• Remove obstacles, provide support, and make empowered decisions to "do the right thing."
• Address customer inquiries promptly and accurately within our SLA.
• Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
• Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
• Collaborate with cross-functional teams to find solutions and exceed customer expectations.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.
• Be present and communicative on Slack and email.
• Report emerging issues or problems to the CX team manager.

Customer Experience Associate

Supply Chain

• Handle the tactical responsibilities of inventory planning
• Track purchase orders from order placement to Distribution Center
• Monitor transfers and maintain accurate data across systems
• Prepare reports for informed business decisions
• Assist planners with purchase orders, run reports and manage communications with vendors
• Maintain item master data in ERP system
• Collaborate with merchandising & sourcing teams to create new SKUs
• Monitor backorder reports and slow-moving inventory

Performance Marketing Specialist

Customer Experience Associate

Inventory Analyst