Thriving Center of Psychology

Client Engagement Specialist, Admission Specialist – Weekend

Thriving Center of Psychology

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

JuniorMid-Level

About the role

  • Field inquiries from potential clients via phone, email, and online forms
  • Match clients with therapists that best suit their psychological needs and logistical preferences.
  • Schedule appointments based on providers' availability and abilities
  • Manage lead nurturing processes to convert inquiries into active clients.
  • Maintain high levels of client satisfaction and service excellence throughout the intake process.
  • Collaborate with therapists and support staff to ensure seamless client transitions.
  • Keep accurate records of client interactions and statuses in our CRM system.
  • Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff.
  • Stay informed about the latest developments in mental health to enhance client interactions.

Requirements

  • At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field.
  • Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly.
  • Strong interpersonal and communication skills.
  • Strong computer skills required
  • Empathetic and compassionate understanding of mental health challenges.
  • Excellent organizational skills and the ability to handle multiple tasks simultaneously.
  • Bachelor’s degree in Psychology, Social Work, or related field preferred.
  • Experience verifying insurance benefits preferred.
Benefits
  • 401k Safe Harbor plan
  • Dental Insurance
  • Health Insurance
  • Unlimited vacation policy
  • Work-from-home
  • Yearly employee engagement trips to NYC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM softwareMS Officeclient managementinsurance verification
Soft skills
interpersonal skillscommunication skillsorganizational skillsempathycompassioncustomer servicesales skills
Certifications
Bachelor’s degree in PsychologyBachelor’s degree in Social Work