Associate Customer Care Professional – Annuities, Licensed

Thrivent

Customer Care Professional handling calls about annuities at Thrivent. Providing script-free customer service focused on quality and resolution.

Posted 6/13/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $48,796 per yearWebsite

About the role

Key responsibilities & impact

Provide a call experience that doesn't rely on a script
Build rapport with callers of diverse backgrounds
Navigate multiple systems while engaging callers with clear, concise, and positive language
Focus on quality and first-call resolution while minimizing processing time

Requirements

What you’ll need

High school diploma or equivalent experience, post-Secondary education is preferred
Annuity experience preferred
Successfully complete FINRA Series 6 exams within 90 days of hire/transfer for Annuities product
Experience navigating complex customer interactions from support through to resolution.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment
Bilingual in English and Spanish a plus!

Benefits

Comp & perks

Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
Corporate gift matching 1:1 (where you donate, we’ll donate)
No nights or weekends!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Annuity experienceFINRA Series 6

Soft Skills

build rapportclear communicationconcise languagepositive languagequality focusfirst-call resolutionnavigating complex interactionswelcoming changecontinuous improvement

Certifications

FINRA Series 6