Consumer Loan Operations Representative

Thrivent

Provides technical and operational support for consumer loan processing and servicing operations at Thrivent. Ensures compliance and accuracy in loan servicing activities.

Posted 4/15/2026full-timeAppleton • Wisconsin • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provides general technical and operational support for functions related to the bank’s consumer loan processing and servicing operations
Ensure loan servicing activities are performed accurately and in compliance with internal policies and procedures
Create and review consumer loan closing packages
Complete loan maintenance items within various systems
Accurately enter new loan data
Meet quality and productivity standards in a fast-paced loan production environment
Responsible for accurate disbursements of loan proceeds
Accountable for responding to verbal and written inquiries
Process payoffs, loan payments, and returned loan payments
Review various scheduled reports for exceptions and errors
Model Thrivent’s leadership competencies
Support a culture that represents the Thrivent purpose, promise, and values

Requirements

What you’ll need

High School/equivalent or an associate degree preferred
One year banking operations experience required with customer service experience preferred
One year customer service experience required with banking operations experience preferred
Strong communication (written and verbal), interpersonal and customer-service skills
Demonstrate excellent problem resolution skills (preferred)
Ability to coordinate multiple tasks simultaneously
Bank operations platform experience preferred
Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines

Benefits

Comp & perks

various bonuses (including, for example, annual or long-term incentives)
medical, dental, and vision insurance
health savings account
flexible spending account
401k
pension
life and accidental death and dismemberment insurance
disability insurance
supplemental protection insurance
20 days of Paid Time Off each year
Sick and Safe Time
10 paid company holidays
Volunteer Time Off
paid parental leave
EAP
well-being benefits
other employee benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan processingloan servicingdata entryloan maintenancedisbursement processingreport reviewproblem resolution

Soft Skills

communication skillsinterpersonal skillscustomer service skillsorganizational skillsability to multitaskteamworkindependence

Certifications

High School diplomaAssociate degree