Systems Administrator

Thrive

System Administrator providing remote support across diverse multi-tenant environments and handling escalated incidents for IT solutions provider Thrive.

Posted 7/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and operations, with a strong focus on troubleshooting and resolving complex incidents across diverse computing environments. Proficient in utilizing tools and best practices to enhance service delivery and client satisfaction.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementPowerShell ScriptingIncident ManagementCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking (Layer 2/3, VLANs, DHCP/DNS, NAT, VPNs)Endpoint Security (EDR/AV)Backup/Disaster RecoveryPatch ManagementChange ControlDocumentation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementTeam CollaborationEmpathy

Tools & Technologies

Azure AD/EntraExchange/M365IntuneSharePointThrive Tools

Certifications & Qualifications

CompTIA Network+CompTIA A+Microsoft Certified: Azure Administrator (AZ-104)Microsoft 365 Administrator (MS-102)ITIL v4 Foundation

Industry Keywords

IT SupportManaged Service Provider (MSP)Multi-Tenant ExperienceService DeliverySecurity Best Practices

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
Review client environments for security best practices, proactively identifying risks and participating in change management activities.
Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.

Requirements

What you’ll need

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications: CompTIA Network+ / A+
Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
ITIL v4 Foundation (modules).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Thrive Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2000 🔒 Cybersecurity 💼 Consulting Cybersecurity
Consulting Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities. Systems Administrator 🔥 14 minutes ago 🚗 Michigan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⌨️ Systems Administrator Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
Review client environments for security best practices, proactively identifying risks and participating in change management activities.
Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. 🎯 Requirements
3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications: CompTIA Network+ / A+
Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
ITIL v4 Foundation (modules). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Validation Systems Administrator 🔥 8 hours ago Kindeva Drug Delivery 1001 - 5000 🏥 Healthcare 💊 Pharmaceuticals 🏭 Manufacturing Website LinkedIn All Job Openings Validation Systems Administrator handling Kneat eValidation system administration across Kindeva sites. Ensuring compliance and supporting users on the platform. 🇺🇸 United States – Remote 💰 $42M Grant on 2023-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level ⌨️ Systems Administrator Systems Administrator 🔥 15 hours ago Reflex Media, Inc. 51 - 200 📣 Marketing 👥 B2C 🤖 Artificial Intelligence Website LinkedIn All Job Openings Hands-on Systems Administrator managing SaaS applications and end-user support for Reflex Media. Collaborating with a global IT team to maintain operational efficiency. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⌨️ Systems Administrator Senior CRM, GTM Systems Administrator 🔥 16 hours ago SafetyChain Software 51 - 200 🍽️ Food & Beverage 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Senior CRM & GTM Systems Administrator at SafetyChain Software specializing in managing and optimizing the GTM tech stack. Focus on HubSpot CRM, data integrity, and system integrations. 🇺🇸 United States – Remote 💵 $120k / year 💰 Private Equity Round on 2021-10 ⏰ Full Time 🟠 Senior ⌨️ Systems Administrator Regional National Missing and Unidentified Persons System Administrator 🔥 19 hours ago All Native Group, The Federal Services Division of Ho-Chunk Inc. 501 - 1000 🎖️ Defense 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Regional National Missing and Unidentified Persons System Administrator for All Native Group. Supporting the National Institute of Justice through NamUs program management and forensic services delivery. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⌨️ Systems Administrator NetSuite System Administrator 🕒 Yesterday Peak Technologies, Inc. 501 - 1000 📦 Logistics 🏭 Manufacturing ☁️ SaaS Website LinkedIn All Job Openings NetSuite Systems Administrator responsible for optimizing the NetSuite platform for Peak Technologies. Overseeing user management, system configurations, and data quality initiatives. 🇺🇸 United States – Remote 💵 $90k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⌨️ Systems Administrator View More Systems Administrator Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs