Systems Engineer

Thrive

Providing remote technical support for network, server, and end-user systems at Thrive. Responsible for creating support tickets and coordinating with engineers for assistance.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing remote technical support for network, server, and end-user systems, with a strong focus on customer service and effective communication of technical concepts to diverse audiences. Experienced in using ticketing systems and remote support tools while adhering to best practices for task management.

Highest-signal resume keywords

IT Support ExperienceTicketing Systems (ServiceNow)Remote Support Tools (Kaseya, Ninja)Windows 10/11 SupportCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTicketing SystemsRemote SupportWindows 10/11MacOS FundamentalsMicrosoft 365Active Directory/EntraBasic Networking (TCP/IP, DNS, DHCP)Workstation HardwareMobile Device Configuration

Soft Skills

Customer Service FocusCommunication SkillsTime ManagementTeam CollaborationDocumentation Skills

Tools & Technologies

ServiceNowKaseyaNinjaMicrosoft 365Office Applications

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft 365 Fundamentals (MS-900)ITIL Foundation (v4)

Industry Keywords

Help DeskService DeskMSP ExperienceTechnical SupportClient Environments

Tech Stack

Tools & technologies

DNSMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide first-contact remote technical support for network, server, and end-user systems.
Accurately create and update support tickets and coordinate communication with engineers.
Interact regularly with end-users across diverse computing environments.
Communicate technical issues to both technical and non-technical audiences.
Deliver world-class support while developing a strong understanding of Thrive products and their integration into client environments.
Follow Thrive's established best practices for task management and set client expectations.

Requirements

What you’ll need

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation (v4).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Thrive Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2000 🔒 Cybersecurity 💼 Consulting Cybersecurity
Consulting Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities. Systems Engineer 🔥 20 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Systems Engineer DNS MacOS ServiceNow TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-contact remote technical support for network, server, and end-user systems.
Accurately create and update support tickets and coordinate communication with engineers.
Interact regularly with end-users across diverse computing environments.
Communicate technical issues to both technical and non-technical audiences.
Deliver world-class support while developing a strong understanding of Thrive products and their integration into client environments.
Follow Thrive's established best practices for task management and set client expectations. 🎯 Requirements
2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation (v4). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Embedded Software Engineer II – Aviation 🔥 54 minutes ago Flock Safety 501 - 1000 🔐 Security Website LinkedIn All Job Openings Embedded Software Engineer II developing Yocto-based embedded Linux within a team for aviation systems. Engaging in low-level C/C++ development and performance testing on real-world drone hardware. 🇺🇸 United States – Remote 💵 $115k - $140k / year 💰 $150M Series E on 2022-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer 🦅 H1B Visa Sponsor Jenkins Linux Python Rust Shell Scripting Enterprise Systems Analyst 🔥 6 hours ago Nuvision Federal Credit Union 201 - 500 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Enterprise Systems Analyst improving system efficiencies and troubleshooting enterprise systems issues. Partnering with business units to enhance member experience at the credit union. 🇺🇸 United States – Remote 💵 $79.4k - $137.7k / year 💰 $2.5M Grant - Nuvision Federal Credit Union on 2023-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer Systems Engineer, Information Technology 🔥 6 hours ago Nuvision Federal Credit Union 201 - 500 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Systems Engineer responsible for secure infrastructure design and implementation for Credit Union. Managing performance, security, and mentorship for IT team across multiple states. 🇺🇸 United States – Remote 💵 $104.6k - $156.9k / year 💰 $2.5M Grant - Nuvision Federal Credit Union on 2023-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer Cloud TCP/IP VMware Software Systems Engineer 🔥 8 hours ago ASRC Federal 5001 - 10000 🏛️ Government 🎖️ Defense 🔒 Cybersecurity Website LinkedIn All Job Openings Automation Developer with UiPath expertise designing and maintaining RPA solutions for a government agency. Collaborating with stakeholders to improve efficiency and drive digital transformation. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer Python RPA SDLC .NET Business Systems Analyst 🔥 8 hours ago Ultimus Fund Solutions 501 - 1000 💸 Finance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Business Systems Analyst responsible for supporting transfer agent system functions. Mediates between technical and operational teams, ensuring client needs are met. 🇺🇸 United States – Remote 💰 Private equity on 2012-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer View More Systems Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs