System Control Engineer
Acuity
LinuxLuaVoIP
Voice Implementation Engineer
Thrive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
ServiceNowVoIP
About the role
- Travel to client locations to perform comprehensive site assessments based on project requirements including: Identify any ancillary voice devices and associated analog line dependencies.
- Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations.
- Implementation of IT projects related (but not limited to) the following: Implementation of Microsoft Teams Voice Porting of numbers between carriers Configuration of advanced telephony Ability to handle diverse telephony environments in a wide cross section of business clients
- Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
- Clearly and professionally communicate project plans, potential impacts and testing procedures to customers.
- Track and manage time effectively to accomplish multiple ongoing projects.
Requirements
- Bachelor’s Degree, Technical Degree or equivalent work experience
- 1-3 years of experience in successful operation and support of voice and data networks
- Self-motivated with ability to work both independently and in a team environment
- Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
- Familiarity with modern VoIP systems, Teams/8x8 strongly preferred
Benefits
- Travel and accommodation expenses covered by Thrive
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIPtelephonynetwork assessmentcablingMicrosoft Teams Voicevoice and data networksITIL methodologychange managementtraditional phone systemsmodern VoIP systems
Soft skills
self-motivatedindependent workteam collaborationcommunicationtime managementproject planninganalytical skillsdocumentation
Certifications
Bachelor’s DegreeTechnical Degree
